Customer Service Advisor
2 weeks ago
Customer Service Advisor
Salary £20,875
Permanent
Full Time
Based in Basingstoke
REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.
This is an excellent opportunity for an individual who has previous experience in customer service.
As a Customer Service Advisor, you will be responsible for but not limited to:
- Make daily calls in accordance with the call diary to generate repeat orders.
- Receive inbound sales orders and enquiries.
- Participate fully in monthly sales activity.
- Carry out scheduled administration tasks in line with daily reporting.
- Contribute towards call centre KPIs.
- Deal with all customer queries/ requests for product and service information.
- Resolve all customer concerns in a timely manner.
- Manage out of stock items by communicating with purchasing and advising customer accordingly.
- Maintain effective communications and good working relationships with all internal and external teams.
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