Customer Service Advisors

3 weeks ago


Basingstoke, United Kingdom Tate Full time

**Customer Service Advisors - Permanent**

**Full time - 37.5 hours - Monday - Friday**

**Salary - £21,255 per annum**

**Office in Basingstoke - hybrid**

Tate are working with a large consulting, transformation and digital services business who focus on delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. Our client is looking for experienced Customer Service Advisors to join the business on a permanent basis and to be part of a team that monitors and improves gas safety nationwide.

**Responsibilities**:

- Answer all incoming telephone calls from both internal and external customers within agreed standards of service and KPI's
- Administration support - maintaining an accurate and up-to-date database
- Provide support to other members of the team when required
- Support the Team Managers, Line Managers and other Team Members
- Provide a quality service to customers both internally and externally, aiming for first call resolution.
- Complaint handling

**Skills / experience**:

- A keen interest to work in a Contact Centre with high volume of inbound calls
- Customer service experience (retail or telephone based)
- Experience using Word, Excel and Outlook
- Ability to communicate in a polite and professional manner
- Excellent attention to detail

Tate is acting as an Employment Business in relation to this vacancy.



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