Engineering and Technical Customer Support Engineer
1 month ago
Engineering and Technical Customer Support Engineer
Basingstoke (hybrid working)
to c£40k (neg dep exp) + exceptional benefits package
Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.
As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.
Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency as part of the Customer Relationship Centre team.
Core responsibilities for this extremely varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts - supporting both internal and external customers as well as members of the Field Service team directly via telephone, email. Vilink (and other remote support applications) and on-site support as required.
You will respond to customer or staff enquiries and fault reports and resolve issues and generate any necessary documentation or records as required, and with full and comprehensive training provided, develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.
Operating within the SOP's surrounding Technical Complaint Handling, associated procedures and best working practices, you will attend and contribute to company and departmental meetings as required and represent and deputise for the Senior CRC Engineer and Manager as and when required.
To be considered for this unique Engineering and Technical Customer Support Engineer opportunity within a genuine market-leading blue-chip customer support operation, it is envisaged that the successful candidate will be qualified to at least ONC level or above in electronic engineering. They should demonstrate exceptional communication skills at all levels, excellent organizational and prioritization abilities, have a real passion for delivering exceptional customer service and a mindset to drive continuous improvement. Whilst hybrid working is available, you will also be required to work from the prestigious Basingstoke support office so will live within a realistic commute radius.
Contact the Service Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to for further details
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply...
-
Basingstoke, United Kingdom Premier Technical Recruitment Ltd Full timeJob Description Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions...
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply...
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support Engineer Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in...
-
Technical Support Engineer
3 weeks ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full timeBasingstoke-based Engineering and Technical Customer Support Engineer role available with a leading global instrumentation provider. The company, established for over 60 years, specialises in bespoke instrumentation and equipment solutions for the clinical and industrial markets across the UK.We are seeking an experienced Engineering and Technical Customer...
-
Engineering and Technical Customer Support Engineer
2 months ago
Basingstoke, United Kingdom CV-Library Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for...
-
Customer Service Engineer
4 weeks ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeJob DescriptionWe are seeking an experienced Engineering and Technical Customer Support Engineer to join our team in Basingstoke. As a member of our UK Service Team, you will be responsible for providing technical support to customers, collaborating with internal teams to drive sales growth, and developing relationships with customers to foster loyalty and...
-
Engineering and Technical Services Expert
4 weeks ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeAbout the RoleWe are looking for an experienced Engineering and Technical Customer Support Engineer to join our team in Basingstoke. As a key member of our UK Service Team, you will be responsible for delivering exceptional levels of service to our customers, ensuring their needs are met and exceeded. You will provide technical support via various channels,...
-
Technical Support Engineer
3 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Basingstoke. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...
-
Customer Support Engineer
4 weeks ago
Basingstoke, United Kingdom Solutions Driven Full timeSolutions Driven is hiring for this role on behalf of one of our clients.This is a dual role with international reach for an electronic engineer with test and troubleshooting experience.Provide full component engineering expertise and support to Engineering and in-service teams for clients 4 International sites.Provide technical expertise on in-service...
-
Technical Support Engineer
7 days ago
Basingstoke, United Kingdom Bennett & Game Recruitment Full timeTechnical Support Engineer required. Our client is a well-established and growing manufacturer of production line machinery based in the Basingstoke area and looking to recruit a Technical Support Engineer / Supervisor to join the team. **Technical Support Engineer - ManufacturingPosition Overview** - Coordinating the schedule and upkeep of demonstration...
-
Technical Support Engineer
3 days ago
Basingstoke, United Kingdom Priority Appointments Full timeOur forward thinking client in Basingstoke are looking for a self-motivated Technical Support Engineer to join their team! Salary up to 28k, 22 days holiday and free parking. **Associated Benefits**: - Salary of 25-28k - 22 days annual leave rising a day a year up to a max of 5 additional days after 3 years service - Free parking on-site - Free tea and...
-
Customer Experience Engineer
3 weeks ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeAs a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through technical assistance and guidance.The successful candidate will have a strong understanding of technical software applications and engineering principles, as well as excellent communication and problem-solving skills.The salary...
-
Customer Experience Engineer
3 weeks ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Careers Full timeAn exciting opportunity has arisen for an Engineering and Technical Customer Support Engineer to join our Premier Technical Recruitment Careers client's professional UK Service Team. The successful candidate will be responsible for ensuring the ongoing development of customer satisfaction, loyalty and retention, providing customers with world-class levels of...
-
Technical Support Engineer
3 days ago
Basingstoke, United Kingdom Spectrum IT Recruitment Full time**Technical Support Engineer** **Basingstoke - 3 days per week** **£25,000 - £35,000** - Training on modern technology - Support in gaining certifications and qualifications - Local, well-established client base - Opportunity to train into System or Infrastructure engineering This position will involve project work as well as BAU so the day-to-day will...
-
Engineering Customer Solutions Expert
1 week ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeAre you a highly motivated and detail-oriented individual with a passion for technical excellence? We're seeking an experienced Engineering Customer Solutions Expert to join our team at Premier Technical Recruitment.Our client is a leading provider of bespoke instrumentation and special purpose equipment solutions, with a reputation for delivering...
-
Electromagnetic Systems Engineer
4 weeks ago
Basingstoke, Hampshire, United Kingdom The Engineer Full timeElectromagnetic Systems EngineerWe are seeking a highly skilled Electromagnetic Systems Engineer to join our team at The Engineer. This role will involve applying technical expertise to electromagnetic engineering tasks.Location: RG7 4PR, easily accessible by car with free onsite parking.About the Role:Follow defined test plans and datasheets with...
-
Technical Support Specialist
1 week ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeUnlock your potential in a role that combines engineering expertise with exceptional customer support skills. At Premier Technical Recruitment, we're seeking a skilled Technical Support Specialist to join our team.Basingstoke offers the perfect blend of urban and rural living, with easy access to London and the South Coast. Our client is a globally renowned...
-
Senior Electrical Engineering Professional
2 weeks ago
Basingstoke, Hampshire, United Kingdom The Engineer Full timeThe Engineer is looking for an experienced Sr. Electrical and Electronic Engineer to lead our engineering team in delivering high-quality solutions that meet safety and performance requirements. This role requires a skilled professional with a strong background in electrical/electronic engineering, experience in leading design, integration, and testing of...
-
Electrical and Electronic Systems Engineer
3 weeks ago
Basingstoke, Hampshire, United Kingdom The Engineer Full timeWe are currently seeking an experienced Senior Electrical and Electronic Engineer to join our team at The Engineer. This role is ideal for a skilled professional looking to apply their electrical/electronic skills to challenging system integration, safety, security, or nuclear projects.Key Responsibilities:Integrate and work well in a team, supporting or...