Technical Support Engineer

6 days ago


Basingstoke, United Kingdom Bennett & Game Recruitment Full time

Technical Support Engineer required. Our client is a well-established and growing manufacturer of production line machinery based in the Basingstoke area and looking to recruit a Technical Support Engineer / Supervisor to join the team.

**Technical Support Engineer - ManufacturingPosition Overview**
- Coordinating the schedule and upkeep of demonstration machinery
- Managing customer expectations during trial phases
- Taking ownership of customer issues and working towards resolutions for customer satisfaction
- Managing a network of service engineers for commissioning of customer machines
- Establishing customer service procedures and policies
- Developing SLA's and service procedures

**Technical Support Engineer - ManufacturingPosition Requirements**
- Previous experience within a Commercial, Sales or Support related role
- Experience within a manufacturing environment
- Based in a commutable distance of Basingstoke
- Good planning and time management skills
- Ability to read technical user manuals

**Technical Support Engineer - ManufacturingPosition Remuneration**
- Salary £26,000 - £28,000
- Monday to Friday 09:00 - 17:00. Full-time, permanent position.
- 20 Days Holiday, plus bank holidays (increasing with tenure)
- Laptop & mobile phone
- Optional hybrid working pattern following probationary period
- Medical insurance
- Company Pension



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