Customer Support Engineer
2 days ago
Solutions Driven is hiring for this role on behalf of one of our clients.
This is a dual role with international reach for an electronic engineer with test and troubleshooting experience.
Provide full component engineering expertise and support to Engineering and in-service teams for clients 4 International sites.
Provide technical expertise on in-service products to support customers (internal or external) and solve technical issues including customer returns and repairs (RMAs).
Component Engineering for all International Sites: BOM review and validation at key product development gates Counterfeit prevention (report analysis, training) Export control (component classification, change management) Component support to engineering for new designs and to supply chain and production to resolve procurement and obsolescence issues.
Responsible for component selection guidelines and approval of new electronic component registration in ERP.
In-Service Support: Drive and manage RMA's Perform troubleshooting and analysis on customer returns Work with technicians to repair failed products Interface with suppliers where necessary to resolve customer issues Provide technical expertise on in-service products Establish support documentation required from development projects Support to Production: Support production with problems encountered when testing products.
Drive root cause analysis and corrective actions to support yield improvement.
Root Cause Analysis: Inspect and troubleshoot defective used products or subparts that have been kept for further analysis.
Synchronize root cause analysis activities with methods or engineering (8D and problem-solving) Provide quality technical feedback to Engineering based on lessons learned from customer support issues.
Participate in the Quality Clinic for customer issues and in-service RMA KPI responsibility: In-service Customer claims (Escape, Deviations, non-conformities, etc..) Customer audit score RMA's (in and out of warranty) Contribute to the bid preparation process to ensure lifecycle profitability Requirements : University degree in science or Engineering (BA/BS) or higher.
At least 4 years experience in Electronics development or production and testing, and support.
Experience within the Aviation, Space, and Defense (ASD) industry would be a plus.
Failure analysis, root cause analysis, and troubleshooting experience English spoken and written.
Amenable to hybrid work arrangement of 3 days onsite and 2 days remote.
Why Join Us?
This is a unique opportunity to lead and innovate within complex avionic projects while working alongside a team of multi-disciplinary experts.
If you have a passion for high-stakes software development and a drive to impact mission-critical systems, we encourage you to apply.
Ready to take the next step in your career?
Apply today to join our team of innovators and leaders in avionics and defense.
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