Customer Service Helpdesk Engineer Lead

3 days ago


Basingstoke, Hampshire, United Kingdom STELLAR360 Full time

About the Role:

We are seeking a Customer Service Helpdesk Engineer Lead to join our team at STELLAR360. The successful candidate will be responsible for leading a team of engineers and providing technical support to our customers.

Key Responsibilities:

  1. Manage daily engineering projects, schedule appointments, update documents, and communicate with customers via phone and email.
  2. Lead a team of engineers and provide guidance and support as needed.
  3. Ensure field engineers update records in real time and follow up on outstanding tasks.
  4. Liaise with customers on project updates, preventative maintenance, and rental equipment collection.
  5. Assist with order processing, stock management, and general office administration.
  6. Create and distribute service reports, patch updates, and other required communications.

Salary and Benefits:

The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience. We also offer a range of benefits, including health insurance, pension scheme, and 25 days annual leave.

Requirements:

  • Experience in a Helpdesk/Service Desk role, with customer support expertise.
  • IT knowledge or interest (qualifications desirable).
  • Strong leadership and communication skills.
  • Proficient in IT systems, data entry, and administrative tasks.


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