Field Service Operations Manager

3 days ago


Basingstoke, Hampshire, United Kingdom STELLAR360 Full time

Job Summary:

We are looking for a Field Service Operations Manager to join our team at STELLAR360. The successful candidate will be responsible for managing a team of engineers and overseeing the day-to-day operations of our field service department.

Key Responsibilities:

  • Manage daily engineering projects, schedule appointments, update documents, and communicate with customers via phone and email.
  • Oversee the day-to-day operations of the field service department, including resource allocation and task assignment.
  • Ensure field engineers update records in real time and follow up on outstanding tasks.
  • Liaise with customers on project updates, preventative maintenance, and rental equipment collection.
  • Assist with order processing, stock management, and general office administration.
  • Create and distribute service reports, patch updates, and other required communications.

Salary and Benefits:

The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience. We also offer a range of benefits, including health insurance, pension scheme, and 25 days annual leave.

Requirements:

  • Experience in a Helpdesk/Service Desk role, with customer support expertise.
  • IT knowledge or interest (qualifications desirable).
  • Strong leadership and communication skills.
  • Proficient in IT systems, data entry, and administrative tasks.

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