Field Service Operations Manager
3 days ago
Job Summary:
We are looking for a Field Service Operations Manager to join our team at STELLAR360. The successful candidate will be responsible for managing a team of engineers and overseeing the day-to-day operations of our field service department.
Key Responsibilities:
- Manage daily engineering projects, schedule appointments, update documents, and communicate with customers via phone and email.
- Oversee the day-to-day operations of the field service department, including resource allocation and task assignment.
- Ensure field engineers update records in real time and follow up on outstanding tasks.
- Liaise with customers on project updates, preventative maintenance, and rental equipment collection.
- Assist with order processing, stock management, and general office administration.
- Create and distribute service reports, patch updates, and other required communications.
Salary and Benefits:
The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience. We also offer a range of benefits, including health insurance, pension scheme, and 25 days annual leave.
Requirements:
- Experience in a Helpdesk/Service Desk role, with customer support expertise.
- IT knowledge or interest (qualifications desirable).
- Strong leadership and communication skills.
- Proficient in IT systems, data entry, and administrative tasks.
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