Quality Coordinator

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Group Full time

About the Role

The Quality Coordinator will play a crucial part in ensuring the smooth operation of quality processes and procedures at Marshall Group. This role involves providing administrative support to the quality team, coordinating quality activities, and compiling reports to maintain product and service standards.

Key Responsibilities

  • Administrative Support:
    • Provide administrative support to the quality team, including maintaining accurate records, updating databases, and ensuring documentation is up-to-date.
    • Assist in preparing materials for quality meetings, including agendas, reports, and presentations.
  • Coordinating Quality Activities:
    • Organise and schedule internal audits, inspections, and quality reviews.
    • Assist in tracking and following up on corrective and preventive actions to ensure timely completion.
    • Help coordinate cross-departmental communication related to quality activities and ensure smooth workflow.
  • Reporting and Documentation:
    • Compile quality data and prepare regular reports for management, including tracking key performance indicators (KPIs).
    • Maintain records of quality inspections, audits, and corrective actions, ensuring they are easily accessible.
    • Assist in preparing documentation for external audits and certifications.
    • Control and purchasing of Standards used across the company.
  • Customer Feedback and Complaints:
    • Support the resolution of customer complaints by gathering information and helping to monitor actions taken to resolve issues.
    • Maintain logs of customer feedback and complaints, ensuring proper documentation and follow-up actions are recorded.
  • Training and Communication:
    • Assist in preparing and distributing training materials related to quality processes.
    • Support communication efforts to ensure all staff are aware of quality standards and updates to procedures.
  • Compliance:
    • Help monitor compliance with company quality standards and alert the relevant teams to any deviations.

Requirements

  • Experience in an administrative or support role, preferably in a quality or compliance environment.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and other administrative tools.
  • Data Management: Proficiency in using databases and software tools to track and manage quality data, documents, and reports.
  • Reporting: Experience in preparing reports, gathering data, and presenting it in a clear and concise manner.
  • Document Control: Familiarity with managing and maintaining accurate documentation, ensuring records are updated and accessible.
  • Attention to Detail: Ability to manage multiple tasks while maintaining accuracy and attention to detail in administrative work.
  • Organisational Skills: Strong organisational skills to manage records, track actions, and support the quality team in staying on schedule.
  • Communication: Good communication skills to effectively interact with internal teams and support reporting and documentation.
  • Problem-Solving: Ability to support the resolution of issues by gathering relevant information and following up on actions.
  • Teamwork: Work well with others, supporting the quality team and collaborating across departments when necessary.

What We Offer

  • 27 days holiday increasing with service up to 30 days (option to buy /sell)
  • Pension contributions up to 9%
  • Medical cash plan
  • Extensive flexible benefit program including Cycle to Work
  • Life assurance at 4x basic salary
  • Enhanced parental leave and pay
  • Paid volunteering leave
  • Access to industry leading wellbeing resources and tools

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