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Clinical Risk and Quality Assurance Coordinator
2 months ago
Position Overview
We are excited to present a full-time position for a motivated and committed individual to become a part of our supportive and vibrant Clinical Risk and Quality Assurance team. The coordinator role is a vital component of the clinical governance framework, providing assistance with a variety of administrative responsibilities and digital tasks. The ideal candidate will possess exceptional organizational and administrative capabilities, with prior experience in the NHS or familiarity with clinical governance and quality assurance in a healthcare setting being advantageous.
The successful applicant will have the opportunity to significantly impact the experience of patients, service users, and staff at Royal Papworth by delivering high-quality, efficient support to the incident and risk management team, ensuring the smooth coordination of safety events. Maintaining a focus on superior patient care is central to our mission.
Key Responsibilities
The individual in this role will be tasked with precise data entry, conducting basic data analysis, and generating reports for internal stakeholders and external organizations, all while adhering to deadlines. Responsibilities will also include organizing training sessions and meetings, along with taking minutes.
We encourage applications from individuals who thrive in a team environment, can work independently, and possess a flexible and adaptable approach to managing priorities. The ideal candidate will have some background in business administration and demonstrate meticulous attention to detail, along with strong IT skills, particularly in Microsoft Office applications (Excel, Word, PowerPoint, Teams). Familiarity with Datix incident and risk management software would be a plus.
This position will be located within the Royal Papworth Hospital environment. The role offers opportunities for professional growth and development, with consideration for support towards obtaining a level 3 Business and Administration Apprenticeship Diploma, subject to course and service requirements.
About Royal Papworth Hospital NHS Foundation Trust
Royal Papworth Hospital NHS Foundation Trust is recognized as the UK's premier heart and lung hospital, providing care to over 50,000 patients annually in its modern facility. We are the leading center for heart and lung transplants in the UK and were pioneers in performing the first successful heart transplant in the country. Our services include emergency heart attack treatment and specialized care for severe respiratory failure.
Situated on the Cambridge Biomedical Campus, the largest hub for medical research and health sciences in Europe, the Trust is at the forefront of future medical treatments. Royal Papworth was the first hospital trust in the UK to receive an outstanding rating in all five areas assessed by the Care Quality Commission, a distinction it continues to hold. The Trust is committed to its core values of compassion, excellence, and collaboration, and all team members are expected to embody these principles in their daily roles and interactions. We take pride in our diverse workforce and encourage individuals to celebrate their uniqueness.
The Trust values diversity and welcomes applications from all individuals, regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion and belief, sex, and sexual orientation. Applicants with disabilities who meet the minimum criteria for the position will be guaranteed an interview.
Role Profile and Application Guidance
On this page, you will find a Role Profile that provides detailed information about the hospital and the specific responsibilities of the role. We recommend reviewing this document as you complete your application. Please include how you align with the Trust's values of Compassion, Excellence, and Collaboration. For further inquiries regarding the role or working at Royal Papworth Hospital, please reach out to the designated contact for this position.
Qualifications and Experience
Essential Qualifications
- NVQ II in Business Administration or Customer Care, BTEC, or an equivalent qualification or level of knowledge/experience.
- A good standard of general education, including GCSE English language at Level 4/Grade C or above.
Desirable Qualifications
- European Computer Driving License (ECDL) or equivalent qualification or experience.
Essential Experience
- Proficiency in Microsoft Office Applications.
- Previous experience in an office setting.
- Experience in a customer or patient-facing role.
- Ability to communicate basic or sensitive information to colleagues, patients, and relatives.
- Strong attention to detail in written and electronic communication and information management.
- Experience managing multiple tasks simultaneously under tight deadlines.
- Experience in maintaining team schedules.
- Ability to organize, prioritize, and adjust workloads based on departmental priorities.
- Capability to work collaboratively within a multidisciplinary team to provide high-quality administrative support.
- Willingness to adapt practices and suggest improvements to services.
- Commitment to maintaining quality in personal work and encouraging others to do the same.
- Ability to handle confidential information with discretion.
- Proficient use of software packages for extended periods and the ability to maintain focus.
- Demonstrated personal responsibility for the safe use of equipment and resources.
- Awareness of health, safety, and security considerations for oneself and others.
- Supportive of equality and diversity initiatives.
Desirable Experience
- Previous experience in administration and familiarity with Datix or similar software systems.
- Experience working within the NHS.
- Experience in minute-taking or equivalent.
Additional Criteria
Essential
- Evidence of commitment to uphold the Trust's values: Compassion, Excellence, Collaboration.
