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Global Quality Account Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Phillips-Medisize Full time

Job Summary

Phillips-Medisize is seeking a Quality Account Manager to serve as the key quality contact for strategic customers across multiple manufacturing locations and GID centers. This role will support our platform business from Design and Development through Commercialization.

Key Responsibilities

  • Develop and maintain quality documentation for transfer between GID centers and manufacturing locations.
  • Lead NPI AQP processes, ensuring quality deliverables meet requirements during Design & Development stages.
  • Coordinate quality initiatives and action items for strategic customers.
  • Negotiate and review quality agreements and requirements.
  • Participate in regular business reviews, providing quality updates on behalf of all Phillips-Medisize facilities.
  • Track and report quality improvement initiatives and action items.
  • Coordinate post-market changes, feedbacks, and complaints, as well as reporting to authorities.

Requirements

  • Bachelor's degree in engineering.
  • Several years of experience in Project/Quality engineering.
  • Familiarity with ISO13485, QSR 820, NMPA regulations.

Preferred Qualifications

  • RA background.
  • Technical injection molding tooling, materials, manufacturing, quality, and product design skills.
  • Leadership skills, including ability to maintain confidentiality and drive projects.
  • Business insights and strategic thinking.
  • Strong stakeholder management skills.
  • Embrace diversity and demonstrated superior communication, teamwork, and organizational skills.

Travel Requirements

Ability to travel to Customers or Manufacturing Sites at least 10% of the time.