Assistant Guest Services Manager

8 hours ago

London, Greater London, United Kingdom Reception Full time
About Meliá White House Hotel

Meliá White House Hotel is a modern and elegantly refurbished hotel located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street.

Our hotel is situated near Warren Street, Great Portland Street, and Regent's Park underground stations, making it easily accessible.

Job Summary

We are seeking a highly motivated and experienced Guest Services Manager to join our team. As a key member of our Front of House team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Assist the Front of House Manager in the induction and training of new staff within the department.
  • Encourage the selling of the hotel and facilities, being aware of all in-house promotions.
  • Act as a liaison between Reception, Housekeeping, Reservations, Guest Services, Melia Connects, and Credit Control, communicating all information accurately and ensuring it is acted upon accordingly.
  • Attend the Morning Meeting in the absence of the Front of House Manager and any other meetings as requested by the Front of House Manager.
  • Ensure that on a daily basis the departure list is thoroughly checked, thus ensuring any queries are dealt with via both Reception and Housekeeping.
Requirements

We are looking for a candidate with a minimum of 1/2 years' experience in Guest Experience in a hotel. Other languages are a plus.

Benefits

We offer a competitive package including:

  • 29 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Discounted dental and health cover with HSF.
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
Equal Opportunities

Meliá Hotels International is committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team.

  • Guest Services Manager

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Guest Services Manager

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...

  • Deputy Guest Services Manager

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...

  • Deputy Guest Services Manager

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...

  • Guest Services Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Team Coordinator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Guest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...

  • Guest Services Administrator

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Services Administrator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe ideal candidate will be responsible for delivering exceptional guest service in a luxury hotel environment. This includes welcoming guests, handling requests, and ensuring a seamless and personal guest journey.Key ResponsibilitiesProvide warm and personalized welcome to guestsAct on guest requests in a timely and efficient mannerLiaise with...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThe ideal candidate will be responsible for delivering exceptional guest service in a luxury hotel environment. This includes welcoming guests, handling requests, and ensuring a seamless and personal guest journey.Key ResponsibilitiesProvide warm and personalized welcome to guestsAct on guest requests in a timely and efficient mannerLiaise with...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    5 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    5 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...