Customer Service Representative
3 weeks ago
As a Customer Service Representative at Coca-Cola Europacific Partners, you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for processing customer orders accurately and efficiently through the SAP system, building strong relationships with customers and stakeholders, and resolving any issues that may arise.
Key Responsibilities
• Process sales orders received from customers through the SAP system to meet customer requirements.
• Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
• Deal with any on the day issues for deliveries by liaising with Customers and key stakeholders in order to deliver customer requirements
• Building mutually beneficial relationships with Customers
Requirements
• Demonstrated Customer Service experience with a strong focus on problem solving skills
• Ability to work as a team in a fast paced environment, with attention to detail
• An effective communicator who is capable of building excellent Customer Service relationships
• PC skills and Excel spreadsheet experience
• Preference for candidates with good working knowledge of SAP or Salesforce
• Organised and methodical with the ability to work in a controlled and structured way
About Us
We are Coca-Cola Europacific Partners, a leading consumer goods company serving customers in 31 countries. We believe in empowering unique perspectives and welcome people from all walks of life. Our culture thrives in an environment where collaboration and openness are valued. We are passionate about developing people within our teams and as such are famous for nurturing talent and exporting them to other areas of the business.
What We Offer
As part of our team, you will enjoy a competitive salary, pension scheme, performance-based bonus, generous holiday entitlement, and a host of other benefits. You will also enjoy a friendly, relaxed, modern, and fun working environment, where achievements and commitment are both recognised and rewarded.
Why Join Us?
We are a global business that values diversity and empowerment. We believe in investing in our people and empowering them to drive our future growth. If you are a dynamic, enthusiastic, and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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