Customer Support Specialist
4 weeks ago
About the Role
We are seeking a skilled and empathetic Customer Support Specialist to join our Specialist Customer Support Team in the UK. As a Collections Advisor, you will play a vital role in helping our customers overcome financial challenges and achieve their goals.
Key Responsibilities
- Provide exceptional customer service and support to customers experiencing financial difficulties
- Use empathy and strong communication skills to understand customers' individual circumstances and agree on suitable solutions
- Remain customer-focused and put their needs at the centre of every decision
- Support customers through challenging and sensitive situations, taking into account any vulnerabilities
- Signpost customers to additional support resources and use your judgment to assess the right outcome for each customer
What We're Looking For
We are looking for a natural problem solver with a passion for giving the best advice to every customer. You should be a team player who acts with integrity and treats our customers and associates with respect. While experience within the finance industry is desirable, it's not essential.
What We Offer
At Capital One, we invest in our associates' training and development, offering a blended learning and support programme. You will have the opportunity to work in a dynamic and inclusive environment, with access to our core benefits, including a pension scheme, generous holiday entitlement, and private medical insurance. We also offer flexible benefits, such as season-ticket loans and cycle-to-work schemes.
Working Arrangements
During your training, you will be based in the office, working Monday to Friday, 09:00 to 17:30. Once you have completed your training, you will move onto a rotating shift pattern, working every Saturday, with an additional set day off during the week. You will also have the opportunity to work from home, with regular team-building and collaboration sessions in the office.
Why Join Us?
At Capital One, we are committed to creating a level playing field and building diverse and inclusive teams. We offer a range of internal networks and support groups, including REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER. We are proud to partner with organisations like the Women in Finance and Race At Work Charters, Stonewall, and upReach to find people from every walk of life and help them thrive with us.
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