Customer Complaints Resolution Specialist

4 weeks ago


Beeston, United Kingdom Capital One - UK Full time
About This Role

We are seeking a highly skilled and dedicated individual to join our Complaints Resolution team as a Customer Complaints Resolution Specialist. As a key member of our team, you will be responsible for managing customer complaints from receipt to resolution, ensuring that our customers receive the highest level of service and satisfaction.

Key Responsibilities
  • Manage customer complaints through to resolution, including a final written response
  • Understand industry regulation and how it aligns with Capital One policies
  • Support customers and resolve their concerns in a timely and effective manner
  • Investigate customer complaints thoroughly to find a resolution
  • Remain customer-focused and put their needs at the centre of every decision
  • Signpost customers to additional support resources as needed
  • Support our business in improving our processes and procedures
What We're Looking For

We are looking for an individual with excellent communication and problem-solving skills, who is able to work independently and as part of a team. You will have a passion for delivering excellent customer service and a commitment to resolving customer complaints in a fair and timely manner.

As a Customer Complaints Resolution Specialist, you will be empowered to use your judgment and make decisions that are in the best interests of our customers. You will be supported by a comprehensive training program and will have access to a range of resources and tools to help you succeed in your role.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. You will be working in a dynamic and supportive team environment, with a focus on delivering excellent customer service and resolving customer complaints in a fair and timely manner.

Capital One is committed to diversity and inclusion, and we welcome applications from individuals from all backgrounds. We are an equal opportunities employer and are committed to creating a workplace that is inclusive and respectful of all employees.


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