Customer Service Representative

7 days ago


Beeston, United Kingdom TSR Recruitment Limited Full time
Customer Care Coordinator Job Description

We are seeking a skilled Customer Care Coordinator to join our client's Customer Services department on a temporary, ongoing basis. The ideal candidate will have relevant experience in scheduling repairs for a housebuilder and possess excellent communication skills.

Key Responsibilities:
  • Speak with customers over the phone or via email to resolve their queries and concerns.
  • Liaise with sub-contractors to ensure timely completion of repairs.
  • Undertake Home Quality Inspections of properties to identify any issues.
  • Collaborate with Site and Sales teams to ensure awareness of properties due for completion.
  • Input relevant data onto the IT system to notify successful completion of Home Quality Inspections.
  • Prepare and distribute advisory reports to Site Managers, Construction Teams, and relevant Directors/Managers.
  • Monitor work and timescales of technicians and support the procurement of materials and labour.
  • Schedule diaries of Maintenance Operatives and maintain an efficient electronic filing system.

Requirements:
  • Relevant experience in scheduling repairs for a housebuilder.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in using IT systems and software.

What We Offer:
  • A competitive hourly rate of £12.82.
  • The opportunity to work with a reputable housebuilder.
  • A supportive and collaborative team environment.

How to Apply:

Please submit your application, including your current CV, to us today. We look forward to hearing from you.



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