Hotel Front Office Manager

4 weeks ago


London, Greater London, United Kingdom Red Carnation Hotels Full time

Hotel Front Office Manager

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Red Carnation Hotels. As a key member of our front office team, you will be responsible for the day-to-day running of the reception department, leading a professional team, and ensuring excellent customer service.

Key Responsibilities:

  • Manage the front office team, providing guidance and support to ensure excellent customer service.
  • Monitor customer satisfaction and implement initiatives to improve guest experience.
  • Develop and implement innovative ideas to enhance guest stay.
  • Conduct regular audits to ensure high standards are maintained.
  • Supervise the smooth running of all front office operations.
  • Assist with rotas, time sheets, payroll, and holiday management.

What We Offer:

  • Professional training and development opportunities.
  • Recommend friend and family bonus scheme worth up to £600.
  • Free meals on duty.
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to Employee Assistance Programme.
  • Hotel based recognition incentive (Employee of the month up to £200).
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally.
  • Staff Appreciation Party and other Employee Recognition Events.

About Us:

Red Carnation Hotels is a family-owned hotelier business with 18 stunning properties all over the world. We have won numerous awards, including Best Employer and Sustainable Business at the Cateys. We are proud of our commitment to developing our own staff and have won the Princess Royal Training Award for the third time.

The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites, and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston's Restaurant (2 Rosettes), and unique Stables Bar.



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