Customer Support Engineer
1 week ago
Are you looking for a challenging and rewarding role that combines technical expertise with exceptional customer service? As a Customer Support Engineer with HCLTech, you will play a critical role in delivering high-quality IT support to our clients, working closely with users, peers, and managers to resolve technical issues and improve overall service delivery.
ResponsibilitiesMain Responsibilities:
- Provide onsite IT support to clients, resolving technical issues and improving service delivery
- Work closely with users, peers, and managers to identify and address technical needs
- Collaborate with other IT teams to deliver smart-hands support and ensure seamless service delivery
- Maintain knowledge of relevant product offerings, current support policies, and methods of support delivery
- Develop and provide technical coaching and mentoring to other desktop services staff and company associates
Requirements:
- Minimum two years experience in a deskside / field services / site support role
- Good standard of spoken and written English
- Experience of working with European or US-based multinational corporations, preferably financial services
- Minimum experience 2+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
- Ability to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment
What We Offer:
- Competitive salary range: $80,000 - $110,000 per annum
- Ongoing training and professional development opportunities
- Benefits package including health insurance, retirement plan, and paid time off
About Us:
HCLTech is a globally recognized leader in the Tech and IT industry, known for our commitment to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
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