Senior IT Support Engineer

3 weeks ago


Belfast, United Kingdom CME Technology Support Services Ltd Full time
Job Overview:
We are seeking a skilled Technology Operations Engineer I to join our team at CME Technology Support Services Ltd. As a member of our team, you will be responsible for monitoring customer-facing environments, troubleshooting systems and application issues, and escalating incidents in a timely manner.

About Our Company:
CME Group is a leading derivatives marketplace that operates globally. We offer a range of benefits to our employees, including a bonus programme, equity programme, and private medical coverage.

Key Responsibilities:
  • Learn and execute triage, escalation protocol, and recovery procedures per application/business area.
  • Utilize monitoring systems and company tools to ensure system stability at all times.
  • Accurately report incidents to management.

Requirements:
  • Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.
  • Established communication pattern/experience with internal and external customers; regional, local, in-person, and/or virtual.
  • Experience with incident/issue management systems and process.

Salary:$90,000 - $120,000 per year
Benefits:The company offers a range of benefits, including a bonus programme, equity programme, private medical and dental coverage, mental health benefit programme, group pension plan, income protection, life assurance, cycle-to-work scheme, gym membership, family leave, education assistance, and ongoing employee development training/certification.

Shift Pattern:Tuesday - Saturday, with no out-of-hours work expected. Hybrid work pattern.

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