Technical Help Desk Technician
12 hours ago
We are seeking an experienced IT Support Specialist to join our team as a 1st Line IT Support Technician. In this role, you will be responsible for delivering exceptional technical support to our clients in Surrey, resolving escalated incidents, and maintaining accurate records using IT Service Management tools.
Key Responsibilities
- To resolve incidents escalated from 1st line support team
- To keep accurate records of all site information using IT Service Management tools
- Configuration and maintenance of devices with Microsoft Endpoint Management
Requirements
- A minimum of 12 months of commercial experience in an IT Support role
- Basic Networking: Configuring, maintaining & troubleshooting
- Microsoft technologies: 365, Azure, Windows, AD, Server OS
Working Conditions
The successful candidate will be based at our client's office in Reigate, with some local travel in Surrey to Education customers.
Salary Information
The estimated salary for this position is £28,000 - £38,000 per annum, depending on experience.
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