Customer Operations Team Lead

4 days ago

Norwich, Norfolk, United Kingdom Phoenix Group Full time

Job Type:

12-month Fixed-term-contract

Location:

This role is based at our Norwich office with time spent working in the office and from home.

Flexible working:

All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Benefits:

£31,500 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

We are the UK's largest long-term savings and retirement business, offering a range of products across our market-leading brands, including Standard Life, SunLife, Phoenix Life, and ReAssure.

We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050.

As a Team Leader within our Customer Operations team, you'll be leading and developing a team of Customer Operations Representatives.

You'll be responsible for ensuring the team provides a great quality service and customer experience by managing the team effectively through the efficient use of all resources, systems, and procedures.

You'll also ensure a high level of engagement amongst your team, making sure they are clear on their own goals and how that aligns with the goals and strategy of the business area and the wider organisation.

You will set clear expectations of what high performance looks like.

Additionally, you will manage employees with performance issues and handle sensitive staff issues.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

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