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    pbJob Introduction/b/ppbLocation:/b UK and Ireland/ppbContracted Hours Available:/b 10/ppbRole Responsibility/b/ppWe are passionate about celebrating our customers' life moments and are now looking for a Team Leader to help us achieve this goal./ppAs a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial...

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Customer Operations Team Leader

2 months ago

Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time
{"title": "Customer Operations Team Leader", "content": "Job Summary

We are seeking a highly motivated and experienced Customer Operations Team Leader to join our Customer Service team on a 12-month fixed-term contract.

Key Responsibilities
  • Lead and develop a team of Customer Operations Representatives to provide a high-quality service and customer experience.
  • Manage the team effectively through the efficient use of resources, systems, and procedures.
  • Ensure a high level of engagement amongst team members and align their goals with the business area and wider organization.
  • Manage employees with performance issues and handle sensitive staff matters.
Requirements
  • Proven leadership experience in a customer-facing role.
  • Excellent time management and organizational skills.
  • Ability to motivate and engage team members.
  • Experience working in financial services is desirable.
About Us

We are the UK's largest long-term savings and retirement business, offering a range of products across our market-leading brands. We are committed to ensuring that everyone feels accepted and welcome, and we encourage applications from all backgrounds.

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