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Customer Operations Team Lead
2 months ago
About the Role
We are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.
Key Responsibilities
- Manage the team effectively through the efficient use of resources, systems, and procedures.
- Ensure a high level of engagement amongst team members and set clear expectations of what high performance looks like.
- Manage employees with performance issues and handle sensitive staff matters.
Requirements
To be successful in this role, you will need to be a leader who is capable of effectively motivating and engaging people. You will also possess excellent time management skills and know when to escalate issues further. Experience of working within financial services and an Institute of Financial Planning certificate is desirable.
What We Offer
We are committed to ensuring that everyone feels accepted and welcome. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. We offer a range of benefits, including a competitive salary, private medical cover, and excellent pension scheme.
