Customer Operations Team Leader
2 weeks ago
We are seeking a highly motivated and experienced Customer Operations Team Leader to join our Customer Service team on a 12-month fixed-term contract.
Key Responsibilities- Lead and develop a team of Customer Operations Representatives to provide a high-quality service and customer experience.
- Manage the team effectively through the efficient use of resources, systems, and procedures.
- Ensure a high level of engagement amongst team members and align their goals with the business area and wider organization.
- Manage employees with performance issues and handle sensitive staff matters.
- Proven leadership experience in a customer-facing role.
- Excellent time management and organizational skills.
- Ability to motivate and engage team members.
- Experience working in financial services is desirable.
We are the UK's largest long-term savings and retirement business, offering a range of products across our market-leading brands. We are committed to ensuring that everyone feels accepted and welcome, and we encourage applications from all backgrounds.
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Customer Operations Team Lead
18 hours ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time{"title": "Customer Operations Team Leader", "description": "Job SummaryWe are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring a high level of engagement and motivation among team...
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Customer Operations Team Lead
19 hours ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time{"title": "Customer Operations Team Leader", "description": "Job SummaryWe are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring a high level of engagement and motivation among team...
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Customer Operations Team Lead
5 days ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time{"title": "Customer Operations Team Leader", "content": "Job SummaryWe are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring a high level of engagement and motivation among team members,...
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Customer Operations Team Lead
5 days ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time{"title": "Customer Operations Team Leader", "content": "Job SummaryWe are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring a high level of engagement and motivation among team members,...
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Customer Operations Team Leader
2 weeks ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout Phoenix Group HoldingsWe are a leading long-term savings and retirement business, offering a range of products across our market-leading brands. With a portfolio of over 1 in 5 people in the UK, we are a FTSE 100 organisation tackling key issues such as transitioning our portfolio to net zero by 2050.The RoleAs a Team Leader within our Customer...
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Customer Operations Team Leader
2 weeks ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout Phoenix Group HoldingsWe are a leading long-term savings and retirement business, offering a range of products across our market-leading brands. With a portfolio of over 1 in 5 people in the UK, we are a FTSE 100 organisation tackling key issues such as transitioning our portfolio to net zero by 2050.The RoleAs a Team Leader within our Customer...
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Customer Operations Team Leader
2 weeks ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout the RoleWe are seeking an experienced Customer Operations Team Leader to join our Customer Service team at Phoenix Group Holdings. As a key member of our team, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.Key ResponsibilitiesLead...
-
Customer Operations Team Leader
2 weeks ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout the RoleWe are seeking an experienced Customer Operations Team Leader to join our Customer Service team at Phoenix Group Holdings. As a key member of our team, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.Key ResponsibilitiesLead...
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Customer Operations Team Lead
4 hours ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time{"title": "Customer Operations Team Leader", "description": "Job Summary:We are seeking a highly motivated and experienced Customer Operations Team Leader to join our Customer Service team on a 12-month fixed-term contract.About the Role:As a Team Leader within our Customer Operations team, you will be responsible for leading and developing a team of...
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Customer Operations Team Lead
3 hours ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time{"title": "Customer Operations Team Leader", "description": "Job Summary:We are seeking a highly motivated and experienced Customer Operations Team Leader to join our Customer Service team on a 12-month fixed-term contract.About the Role:As a Team Leader within our Customer Operations team, you will be responsible for leading and developing a team of...
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Customer Operations Team Lead
6 days ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout the RoleWe are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.Key ResponsibilitiesManage the team effectively through...
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Customer Operations Team Lead
6 days ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout the RoleWe are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.Key ResponsibilitiesManage the team effectively through...
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Customer Operations Team Lead
3 days ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.Key ResponsibilitiesManage the team...
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Customer Operations Team Lead
3 days ago
Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring they provide a high-quality service and customer experience.Key ResponsibilitiesManage the team...
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Team Leader
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Norwich, Norfolk, United Kingdom Card Factory Full time{"title": "Team Leader", "content": "About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart...
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Team Leader
2 days ago
Norwich, Norfolk, United Kingdom Card Factory Full time{"title": "Team Leader", "content": "About the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart...
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Customer Service Team Leader
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Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the Companyrthirteen recruitment is a leading recruitment agency that specializes in placing top talent in various industries. Our clients are forward-thinking businesses that value innovation and excellence.The RoleWe are currently seeking a highly skilled Customer Service Team Leader to join our client's team in Norwich. As a Customer Service Team...
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Customer Service Team Leader
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Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the Companyrthirteen recruitment is a leading recruitment agency that specializes in placing top talent in various industries. Our clients are forward-thinking businesses that value innovation and excellence.The RoleWe are currently seeking a highly skilled Customer Service Team Leader to join our client's team in Norwich. As a Customer Service Team...
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Customer Service Team Leader
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Norwich, Norfolk, United Kingdom Mirafit Full timeOn site or Hybrid with a minimum of 1 day per week on site at Norwich office. Reporting to Head of Customer Service Applicants will require a minimum of 3 years relevent experience in a Customer Service Management or Team Leader position that involves email and call handling. Who We Are At Mirafit we are passionate about strength training and fitness. This...
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Customer Service Team Leader
4 weeks ago
Norwich, Norfolk, United Kingdom Mirafit Full timeOn site or Hybrid with a minimum of 1 day per week on site at Norwich office. Reporting to Head of Customer Service Applicants will require a minimum of 3 years relevent experience in a Customer Service Management or Team Leader position that involves email and call handling. Who We Are At Mirafit we are passionate about strength training and fitness. This...