Customer Operations Team Lead

5 days ago


Norwich, Norfolk, United Kingdom Phoenix Group Holdings Full time
{"title": "Customer Operations Team Leader", "content": "Job Summary

We are seeking an experienced Team Leader to join our Customer Operations team at Phoenix Group Holdings. As a Team Leader, you will be responsible for leading and developing a team of Customer Operations Representatives, ensuring a high level of engagement and motivation among team members, and managing employees with performance issues.

Key Responsibilities
  • Lead and develop a team of Customer Operations Representatives
  • Ensure a high level of engagement and motivation among team members
  • Manage employees with performance issues
  • Develop and implement effective team management strategies
Requirements
  • Experience in a leadership role within financial services
  • Excellent time management and organizational skills
  • Ability to motivate and engage team members
  • Strong communication and interpersonal skills
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced leader looking for a new challenge, please apply today.

", "lang_code": "en"}

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