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Customer Service Team Lead

2 months ago

Norwich, Norfolk, United Kingdom Reed Full time
Customer Service Manager Opportunity

We are seeking an experienced Customer Service Manager to join our team in Dereham. This part-time role will involve managing a team of 11 in a call centre environment, overseeing customer queries, and supporting the Operations Manager.

Key Responsibilities:

  • Manage a team of customer service representatives
  • Oversee customer queries and resolve issues
  • Support the Operations Manager in day-to-day operations
  • Promote best practice and manage floor operations

Requirements:

  • Excellent communication skills
  • Good working knowledge of call centres and customer services
  • Ability to analyse data and make informed decisions
  • Competent user of MS Office

What We Offer:

  • Great benefits package
  • Free parking on site

Please apply with your up-to-date CV.