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Customer Service Team Lead
2 months ago
As a Customer Care Team Leader at Appello Careline Limited, you will be responsible for leading a team of customer service representatives, ensuring that our members receive exceptional support and service.
Key responsibilities include:
- Overseeing and managing the team to ensure maximum availability for our members
- Resolving escalated complaints and providing performance reviews to direct reports
- Ensuring that colleagues are inspired and supported within their role, promoting a culture of excellence and customer satisfaction
We are committed to equal opportunities and welcome applicants from diverse backgrounds. If you require assistance to participate in the recruitment process, please contact our careers team.
Appello Perks- 31 days holiday rising to 33 with length of service (PRO RATA), including bank holidays
- Discounts on groceries, shopping, holidays, insurance, and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends' discounts on our services and products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
We are looking for a motivated and empathetic individual who is passionate about delivering exceptional customer service. You will have experience working in a call centre environment and be flexible and adaptable.
The RoleThis is an exciting opportunity to join our Customer Service leadership team and make a real difference to our members' lives. As a Customer Care Team Leader, you will be at the forefront of our customer care operations, reacting to the ever-changing needs of our members and customer care team.
