Digital Operations Coordinator

3 weeks ago


Chelmsford, Essex, United Kingdom Essex County Council Full time

Digital Operations Coordinator

The successful candidate will work within the Digital Essex team to deliver administrative and support activities. This will involve proactively managing workload, taking initiative, and using personal judgement to resolve internal and external customer issues.

Key Responsibilities

  • Attending and supporting meetings by preparing agendas, taking notes, and tracking actions.
  • Managing the project calendar, scheduling meetings, and booking rooms.
  • Supporting the preparation of reports and project packs for both internal and external stakeholders.
  • Liaising with various local authority leaders, partners, and consultants.

Specific Responsibilities – Digital Strategy Support:

  • Supporting the early stages of a large-scale digital strategy project.
  • Collaborating with stakeholders across public services to identify regional digital capabilities and develop problem statements.
  • Ensuring project plans are maintained, and actions are completed on time.
  • Preparing for strategic workshops and tracking the approval process with local authority leaders.

Specific Responsibilities – Digital Inclusion Support:

  • Monitoring device applications for vulnerable individuals and communities.
  • Coordinating with the Digital Inclusion Lead to manage device stock.
  • Ensuring disclaimers are completed and arranging collection or delivery of devices to support digital inclusion efforts.
  • Monitoring project deliverables and updating the Communications Database.
  • Supporting digital inclusion events and activities.

Requirements

  • Educated to RQF Level 2 (GCSE), including Maths and English.
  • An NVQ Administration Level 2 or equivalent by experience.
  • A good working knowledge of all MS Office, including Outlook, Teams, and Excel.


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