Luxury Car Dealership Digital Enquiry Agent

4 weeks ago


Chelmsford, Essex, United Kingdom Ernest Gordon Recruitment Limited Full time
Job Description

We are seeking a skilled Digital Enquiry Agent to join our team at a leading Luxury Car Dealership in Chelmsford. As the first point of contact for customers across all digital platforms, you will be responsible for generating showroom traffic by converting digital enquiries into confirmed showroom appointments.

Working closely with the sales team, you will coordinate and book appointments, manage enquiries, process deposits, and ensure that potential customers feel valued and engaged. Your primary responsibility will be to engage customers via digital channels such as email, live chat, WhatsApp Business, and phone to book appointments for showroom visits.

Key Responsibilities:

  • Engage customers via digital channels to book appointments for showroom visits
  • Work hand-in-hand with the Sales team to coordinate and book appointments
  • Accurately process customer deposits and provide clear explanations on terms and refunds policies
  • Build strong rapport with potential buyers to encourage them to visit the showroom
  • Achieve monthly KPI's of 15 deposits and 40 attended appointments

Requirements:

  • Previous experience in a customer-facing or enquiry-handling role
  • Understanding of car features, specifications, and the automotive industry
  • Full clean UK driving licence

This is an excellent opportunity to join a dynamic and award-winning team in the Luxury Automotive Industry. If you are a motivated and customer-focused individual with a passion for cars, we encourage you to apply for this role.



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