Digital Enquiry Specialist

4 weeks ago


Chelmsford, Essex, United Kingdom Ernest Gordon Recruitment Limited Full time

Digital Enquiry Specialist

Ernest Gordon Recruitment Limited is seeking a skilled Digital Enquiry Specialist to join their team. As a Digital Enquiry Specialist, you will be responsible for generating showroom traffic by converting digital enquiries into confirmed showroom appointments.

The Role:

  • Engage customers via digital channels to book appointments for showroom visits, driving traffic to the dealership.
  • Accurately process customer deposits, providing clear explanations on terms and refunds policies, all while complying with FCA regulations.
  • Build strong rapport with potential buyers, encouraging them to visit the showroom, where they can see the value and quality of the vehicles in person.
  • Maintain FCA compliance and ensure accurate recording of all customer interactions and transactions, in alignment with dealership and regulatory standards.
  • Understanding of car features, specifications, and the automotive industry.
  • Fully trained and experienced in the luxury automotive industry.

Requirements:

  • Full clean UK driving licence.


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