Customer Service Liaison

4 weeks ago


Bury St, Suffolk, United Kingdom Hales Group Limited Full time

We are seeking a highly organised and proactive Sales Administrator to join our team at Hales Group Limited.

The successful candidate will be responsible for providing exceptional customer service, managing the general inbox, and handling incoming calls. This role requires a strong ability to maintain accurate records and a keen eye for detail.

Main Responsibilities:

  • Administrative Support: The successful candidate will provide administrative support to the sales team, including managing the general inbox, handling incoming calls, and responding to live chat enquiries.
  • Customer Service: The Sales Administrator will be responsible for providing exceptional customer service, ensuring that all customer queries are resolved promptly and efficiently.
  • Opportunity Identification: The successful candidate will identify and hand opportunities to the Trade Account Managers, ensuring that all potential sales leads are pursued.
  • Product Knowledge: The Sales Administrator will maintain a high level of product knowledge, ensuring that customers are purchasing the correct products for their needs.
  • Technical Support: The successful candidate will provide technical support to customers, including handling technical queries and resolving any issues that may arise.


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