Resident Liaison Officer

1 week ago


Bury St, Suffolk, United Kingdom Liberty Full time
Job Title: Resident Liaison Officer

We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Liberty. As a key member of our service delivery team, you will play a vital role in ensuring the smooth operation of our gas servicing activities.

Key Responsibilities:
  • Monitor our service providers database to ensure all appointments are booked and completed on time.
  • Liaise with tenants to ensure their contact details are up-to-date and accurate.
  • Prepare and serve NOSP's (Notices of Service Providers) to residents.
  • Hand-deliver access letters and NOSP's to residents.
  • Compile reports and maintain records on gas compliance.
Requirements:
  • NVQ Level 2 or equivalent qualification in a customer-related discipline.
  • GCSE or equivalent standard in Maths and English.
  • Valid driver's license.
  • Experience in resident liaison or a related field, preferably in a social housing environment.
  • Proficiency in Microsoft Office software, including Outlook, Word, Excel, and Access.
What We Offer:
  • Pension scheme.
  • 23 days annual leave, plus Bank Holidays.
  • Cycle to Work scheme.
  • Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, with winners receiving a high street voucher.
  • YuLife, including:
    • Life Insurance/Death in service benefit - 2x annual salary value.
    • Smart Health, with 24/7 access to UK-based GPs.
    • Best Doctors for complex cases or diagnosis.
    • Mental Health Support, with 4-6 sessions with a psychologist or psychotherapist.
    • Online Health Check.
    • Nutrition consultations.
    • Online fitness program.
    • YuMatter+ Employee Assistance Programme for mental, financial, and professional wellbeing.
    • Free will writing.
    • Reward scheme for healthy behaviors, with YuCoin redeemable for vouchers or rewards.
    • Exclusive membership and wellbeing product discounts.
    • Medicash Health Cash Plan (optional), with P11D tax value approx. £11.60 per year, allowing claims for up to £996 per year.


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