Resident Liaison Officer

2 weeks ago

Bury St, Suffolk, United Kingdom Liberty Full time
Job Title: Resident Liaison Officer

Liberty is seeking a highly skilled and experienced Resident Liaison Officer to join our team. As a key member of our gas servicing team, you will be responsible for ensuring that our residents receive exceptional service and support.

Key Responsibilities:
  • Monitor the service providers database to ensure all appointments are booked and up-to-date.
  • Liaise with tenants to ensure their latest contact details are correct and updated.
  • File out and serve NOSP's in a timely and efficient manner.
  • Hand deliver access letters and NOSP's to residents.
  • Compile reports and keep records on gas compliance.
Requirements:
  • NVQ Level 2 or customer-related discipline.
  • GCSE or equivalent standard in Maths & English.
  • Valid driver's license essential.
  • Resident Liaison experience within gas servicing, ideally within a social housing environment (desirable).
  • Experience of using Microsoft Office Software, including Outlook, Word, Excel, and Access.
What We Offer:
  • Pension scheme.
  • 23 days Annual Leave, plus Bank Holidays.
  • Cycle to Work scheme.
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher.
  • YuLife, including:
    • Life Insurance/Death in service benefit – 2x annual salary value.
    • Smart Health (including round-the-clock access to 24/7 UK-based GPs).
    • Best Doctors to provide a second opinion on complex cases or diagnosis.
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist.
    • Online Health Check.
    • Nutrition consultations.
    • Online fitness program.
    • YuMatter+ Employee Assistance Programme designed to support mental, financial, and professional wellbeing, including up to 5 confidential sessions with a counsellor.
    • Free will writing.
    • Reward scheme for healthy behaviors to earn YuCoin, which can be redeemed on the app for vouchers/rewards.
    • Exclusive membership and wellbeing product discounts.
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year, however, allows claims for up to £996 per year), including:
      • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests, or scans.
      • Discounted gym membership.
      • Savings on cinema tickets, travel, holidays, and retail.

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