Purchasing Operations Coordinator

1 day ago

London Area, United Kingdom ripple Full time
About ripple+

Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine-free alternative to smoking & vaping.

We are revolutionizing a healthier nicotine-free lifestyle.

Role Overview

We are seeking a detail-oriented and proactive individual to join our team as a Purchasing/Operations Administrator. In this role, you will be responsible for efficiently managing purchasing operations and ensuring smooth order processing.

Key Responsibilities
  • Track and analyse delivery times and accuracy to identify areas for improvement and ensure timely delivery of orders.
  • Upload retail orders into the system, ensuring accuracy and completeness of information.
  • Communicate with courier companies to resolve issues related to delayed deliveries or packaging problems.
  • Process pack-up requests from customers, ensuring prompt and accurate fulfilment.
  • Monitor orders in the Shopify platform, verifying the correctness of the information and addressing any discrepancies.
  • Address customer complaints promptly and professionally, providing appropriate solutions and ensuring customer satisfaction.
  • Track shipments from international locations, ensuring timely and accurate delivery of samples and other items.
  • Handle returns and faulty reporting, coordinating with relevant departments to facilitate smooth resolution and maintain accurate records.
  • Regularly update and share stock reports, ensuring accurate and up-to-date information for effective inventory management.
  • Update and share retail sales reports, providing insights into sales performance and trends.
  • Perform stockkeeping at the office, ensuring organisation and accuracy in inventory management.
  • Maintain cleanliness and order in retail stores, ensuring a pleasant shopping experience for customers.
  • Assist in influencer operations, coordinating influencer orders and managing promotional activities as required.
  • Ensure stock accuracy through regular physical counts and quarterly audits, identifying discrepancies and implementing corrective measures.
  • Monitor freight shipments, ensuring deliveries are on time and coordinating with logistics partners to resolve any issues that may arise.
  • Support the purchasing function as needed.
Requirements
  • High attention to detail and strong organisational skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using inventory management software, warehouse management systems and platforms, such as Shopify.
  • Familiarity with courier companies and their operations.
  • Ability to multitask and prioritise workload effectively.
  • Strong problem-solving skills and the ability to think critically in fast-paced situations.
  • Knowledge of retail operations and customer service principles.
  • Experience in data analysis and reporting.
  • Ability to work independently and collaboratively in a team environment.
  • Flexibility to adapt to changing priorities and deadlines.
Why ripple+

We offer a supportive working environment, plenty of training & career development opportunities, monthly fitness package, team events, quarterly socials and more; ensuring you can work happier.

  • Amazing 'HQ' in Camden, where you'll be based (this position requires full-time office presence).
  • A supporting & friendly team of hard-working people.
  • 25 days holiday per year excl. Bank Holidays.
  • £40/month towards your mental & physical wellbeing.
  • Team events & socials.
  • Travel to and from work covered.

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