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Purchasing Operations Coordinator
2 months ago
Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine-free alternative to smoking & vaping.
Ripple is revolutionizing a healthier nicotine-free lifestyle by providing a unique and innovative product that meets the needs of consumers seeking a smoke-free and vape-free experience.
Role OverviewWe are seeking a detail-oriented and proactive individual to join our team as a Purchasing/Operations Administrator. In this role, you will be responsible for efficiently managing purchasing operations and ensuring smooth order processing.
Key Responsibilities- Delivery and Logistics Management
- Track and analyze delivery times and accuracy to identify areas for improvement and ensure timely delivery of orders.
- Communicate with courier companies to resolve issues related to delayed deliveries or packaging problems.
- Order Processing and Management
- Upload retail orders into the system, ensuring accuracy and completeness of information.
- Process pack-up requests from customers, ensuring prompt and accurate fulfillment.
- Customer Service and Support
- Address customer complaints promptly and professionally, providing appropriate solutions and ensuring customer satisfaction.
- Inventory Management and Reporting
- Regularly update and share stock reports, ensuring accurate and up-to-date information for effective inventory management.
- Update and share retail sales reports, providing insights into sales performance and trends.
- Operational Support
- Assist in influencer operations, coordinating influencer orders and managing promotional activities as required.
- Monitor freight shipments, ensuring deliveries are on time and coordinating with logistics partners to resolve any issues that may arise.
- Attention to Detail and Organizational Skills
- High attention to detail and strong organizational skills.
- Communication and Problem-Solving Skills
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically in fast-paced situations.
- Technical Skills
- Proficiency in using inventory management software, warehouse management systems, and platforms, such as Shopify.
- Teamwork and Adaptability
- Ability to work independently and collaboratively in a team environment.
- Flexibility to adapt to changing priorities and deadlines.
- Supportive Working Environment
- A supportive working environment with a friendly team of hard-working people.
- Training and Development Opportunities
- Plenty of training and career development opportunities to help you grow in your role.
- Wellness and Benefits
- A monthly fitness package and £40/month towards your mental and physical wellbeing.
- Team Events and Socials
- Regular team events and socials to help you build relationships with your colleagues.