Purchasing Operations Coordinator

4 days ago

London, Greater London, United Kingdom ripple Full time
About ripple⁺

Ripple is a consumer goods company specializing in single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends offer a non-addictive, nicotine-free alternative to smoking and vaping.

Ripple is revolutionizing a healthier lifestyle by providing a unique solution for individuals seeking a nicotine-free experience.

Job Overview

We are seeking a detail-oriented and proactive individual to join our team as a Purchasing/Operations Administrator. In this role, you will be responsible for efficiently managing purchasing operations and ensuring smooth order processing.

Key Responsibilities
  • Delivery Time Management: Track and analyze delivery times and accuracy to identify areas for improvement and ensure timely delivery of orders.
  • Order Processing: Upload retail orders into the system, ensuring accuracy and completeness of information.
  • Courier Liaison: Communicate with courier companies to resolve issues related to delayed deliveries or packaging problems.
  • Customer Service: Process pack-up requests from customers, ensuring prompt and accurate fulfillment.
  • Order Verification: Monitor orders in the Shopify platform, verifying the correctness of the information and addressing any discrepancies.
  • Customer Complaint Resolution: Address customer complaints promptly and professionally, providing appropriate solutions and ensuring customer satisfaction.
  • International Shipping: Track shipments from international locations, ensuring timely and accurate delivery of samples and other items.
  • Return and Faulty Reporting: Handle returns and faulty reporting, coordinating with relevant departments to facilitate smooth resolution and maintain accurate records.
  • Inventory Management: Regularly update and share stock reports, ensuring accurate and up-to-date information for effective inventory management.
  • Sales Reporting: Update and share retail sales reports, providing insights into sales performance and trends.
  • Stockkeeping: Perform stockkeeping at the office, ensuring organization and accuracy in inventory management.
  • Store Maintenance: Maintain cleanliness and order in retail stores, ensuring a pleasant shopping experience for customers.
  • Influencer Operations: Assist in influencer operations, coordinating influencer orders and managing promotional activities as required.
  • Stock Accuracy: Ensure stock accuracy through regular physical counts and quarterly audits, identifying discrepancies and implementing corrective measures.
  • Freight Monitoring: Monitor freight shipments, ensuring deliveries are on time and coordinating with logistics partners to resolve any issues that may arise.
  • Purchasing Support: Support the purchasing function as needed, ensuring purchase orders, delivery notes, and supplier invoices match up and chasing missing documents as needed.
Requirements
  • Attention to Detail: High attention to detail and strong organizational skills.
  • Communication Skills: Excellent verbal and written communication skills.
  • Inventory Management: Proficiency in using inventory management software, warehouse management systems, and platforms, such as Shopify.
  • Courier Knowledge: Familiarity with courier companies and their operations.
  • Problem-Solving: Ability to multitask and prioritize workload effectively, strong problem-solving skills, and the ability to think critically in fast-paced situations.
  • Retail Operations: Knowledge of retail operations and customer service principles.
  • Data Analysis: Experience in data analysis and reporting.
  • Teamwork: Ability to work independently and collaboratively in a team environment.
  • Adaptability: Flexibility to adapt to changing priorities and deadlines.

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