Purchasing Operations Coordinator

1 week ago

London, Greater London, United Kingdom ripple Full time
{"h1": "Purchasing/Operations Administrator Role at Ripple+"} About the Role

Ripple+ is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. As a Purchasing/Operations Administrator, you will play a crucial role in ensuring the smooth operation of our purchasing and logistics processes.

Key Responsibilities
  • Track and analyze delivery times and accuracy to identify areas for improvement and ensure timely delivery of orders.
  • Upload retail orders into the system, ensuring accuracy and completeness of information.
  • Communicate with courier companies to resolve issues related to delayed deliveries or packaging problems.
  • Process pack-up requests from customers, ensuring prompt and accurate fulfillment.
  • Monitor orders in the Shopify platform, verifying the correctness of the information and addressing any discrepancies.
  • Address customer complaints promptly and professionally, providing appropriate solutions and ensuring customer satisfaction.
  • Track shipments from international locations, ensuring timely and accurate delivery of samples and other items.
  • Handle returns and faulty reporting, coordinating with relevant departments to facilitate smooth resolution and maintain accurate records.
  • Regularly update and share stock reports, ensuring accurate and up-to-date information for effective inventory management.
  • Update and share retail sales reports, providing insights into sales performance and trends.
  • Perform stockkeeping at the office, ensuring organization and accuracy in inventory management.
  • Maintain cleanliness and order in retail stores, ensuring a pleasant shopping experience for customers.
  • Assist in influencer operations, coordinating influencer orders and managing promotional activities as required.
  • Ensure stock accuracy through regular physical counts and quarterly audits, identifying discrepancies and implementing corrective measures.
  • Monitor freight shipments, ensuring deliveries are on time and coordinating with logistics partners to resolve any issues that may arise.
  • Support the purchasing function as needed, ensuring purchase orders, delivery notes/GRN, and supplier invoices match up and chasing missing documents as required.
Requirements
  • High attention to detail and strong organizational skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using inventory management software, warehouse management systems, and platforms, such as Shopify.
  • Familiarity with courier companies and their operations.
  • Ability to multitask and prioritize workload effectively.
  • Strong problem-solving skills and the ability to think critically in fast-paced situations.
  • Knowledge of retail operations and customer service principles.
  • Experience in data analysis and reporting.
  • Ability to work independently and collaboratively in a team environment.
  • Flexibility to adapt to changing priorities and deadlines.
What We Offer

Ripple+ offers a supportive working environment, plenty of training and career development opportunities, a monthly fitness package, team events, quarterly socials, and more. We are committed to delivering exceptional customer experiences and maintaining efficient purchasing operations.

Why Work at Ripple+
  • A supportive and friendly team of hard-working people.
  • 25 days holiday per year, excluding Bank Holidays.
  • \u00a340 per month towards your mental and physical wellbeing.
  • Team events and socials.
  • Travel to and from work covered.

We are looking for a motivated and self-driven individual with a passion for operational excellence to join our dynamic team. If you are interested in this role, please apply with your resume and a cover letter.

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