Expert Microsoft Support Professional
6 hours ago
NCG is seeking an experienced Expert Microsoft Support Professional to join its dynamic IT team. The successful candidate will be responsible for providing expert-level support and resolution for escalated IT issues across a diverse client base, ensuring the smooth operation of complex IT environments.
Responsibilities:
Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches; Administer and optimize cloud environments, particularly Microsoft Azure; Collaborate with 2nd Line Support to streamline issue escalation and resolution processes; Perform regular system audits, updates, and maintenance tasks to ensure security and performance; Contribute to IT projects, such as migrations, infrastructure upgrades, and disaster recovery planning; Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365; Provide expert-level support and resolution for escalated IT issues across a diverse client base.
Requirements:
Proven experience in a similar senior technical position; Expertise in Microsoft Active Directory and Group Policy Management; Knowledge of networking protocols (TCP/IP, DNS, DHCP) and hardware configuration; Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA; Ability to work effectively in a fast-paced environment and meet deadlines; Excellent communication and problem-solving skills.
Salary and Benefits:
The estimated annual salary for this position is £70,000 - £90,000, depending on your experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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