Expert Microsoft Support Professional

6 hours ago


Middlesbrough, Middlesbrough, United Kingdom NRG. Full time
Job Overview

NCG is seeking an experienced Expert Microsoft Support Professional to join its dynamic IT team. The successful candidate will be responsible for providing expert-level support and resolution for escalated IT issues across a diverse client base, ensuring the smooth operation of complex IT environments.

Responsibilities:
Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches; Administer and optimize cloud environments, particularly Microsoft Azure; Collaborate with 2nd Line Support to streamline issue escalation and resolution processes; Perform regular system audits, updates, and maintenance tasks to ensure security and performance; Contribute to IT projects, such as migrations, infrastructure upgrades, and disaster recovery planning; Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365; Provide expert-level support and resolution for escalated IT issues across a diverse client base.

Requirements:
Proven experience in a similar senior technical position; Expertise in Microsoft Active Directory and Group Policy Management; Knowledge of networking protocols (TCP/IP, DNS, DHCP) and hardware configuration; Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA; Ability to work effectively in a fast-paced environment and meet deadlines; Excellent communication and problem-solving skills.

Salary and Benefits:
The estimated annual salary for this position is £70,000 - £90,000, depending on your experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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