IT Support Specialist

1 day ago


Middlesbrough, Middlesbrough, United Kingdom NRG. Full time

About NRG


NRG is a dynamic IT company that offers competitive salaries and opportunities for growth.


We are seeking an experienced 3rd Line IT Support Engineer to join our team.


Job Title: 3rd Line IT Support Engineer


Salary: £60,000 - £80,000 per annum, based on experience


This role requires expertise in Microsoft technologies, networking, virtualization, and cloud solutions. The successful candidate will play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for clients.


The key responsibilities of this role include:



  • Providing expert-level support and resolution for escalated IT issues across a diverse client base
  • Managing and maintaining Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365
  • Designing, implementing, and troubleshooting networking solutions, including VLANs, firewalls, VPNs, and switches
  • Administering and optimizing cloud environments, particularly Microsoft Azure
  • Collaborating with 2nd Line Support to streamline issue escalation and resolution processes
  • Performing regular system audits, updates, and maintenance tasks to ensure security and performance
  • Contributing to IT projects, such as migrations, infrastructure upgrades, and disaster recovery planning

The ideal candidate will have:



  • Proven experience in a 3rd Line IT Support role or similar senior technical position
  • Microsoft Active Directory and Group Policy Management

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