Pension Administration Expert
6 days ago
Salary Estimate: £35,000 - £45,000 per annum
XPS Group is a leading consulting and administration business specialising in the pensions and insurance sectors. Our Pensions Administration team continues to grow, and we are seeking an experienced Senior Pensions Administrator to join our office in Middlesbrough.
The Role:
- Deliver exceptional client service by maintaining best practice procedures and adhering to Company protocols.
- Maintain a client-focused approach, developing trusting partnerships through face-to-face and telephone interactions.
- Monitor accuracy, performance, and SLAs for the team, ensuring targets are met by taking proactive measures.
- Handle complex pensions queries with confidence and precision.
- Update relevant pension administration databases and systems, ensuring data integrity.
- Perform manual benefits calculations with accuracy and efficiency.
- Identify training needs across the team and assist in developing and mentoring colleagues.
- Manage ad-hoc projects and exercises, demonstrating adaptability and expertise.
- Collaborate as a key member of the pensions administration team, providing support to the assigned team leader.
- Innovate and improve quality, service delivery, and efficiencies in processes and procedures, enhancing overall performance.
- Provide expert advice and solutions to pensions queries and consultative advice, staying up-to-date on technical and legislative developments within the pensions industry.
Your Profile:
Essential Criteria:
- Prior experience in pensions administration, particularly with Defined Benefit (DB) schemes, including leavers, final salary, retirements, deaths, transfers in, and transfers out.
- Familiarity with Public Sector pension schemes is highly desirable.
- Understanding of current pensions legislation and framework.
- Proficiency in Microsoft Office applications, especially Word, Excel, and Outlook.
- Maths and English GCSE grade 4/C or equivalent.
- A self-motivated and enthusiastic approach to work, prioritizing personal and technical continuous professional development.
- Ability to drive projects and tasks forward within given timescales.
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