Defined Benefit Pension Specialist

2 days ago


Middlesbrough, Middlesbrough, United Kingdom ENGINEERINGUK Full time

Key Responsibilities: As a Senior Pensions Administrator, you will deliver exceptional client service, drive innovation in pensions administration, and contribute to the growth and success of our Pensions Administration team.

About the Team:

XPS Group is a leading UK consulting and administration business, specialising in the pensions and insurance sectors. Our Pensions Administration team is dedicated to building an inclusive workplace where diversity is valued.

What You Will Do:

  • Develop and maintain best practice procedures in all aspects of pensions administration, ensuring accurate and efficient delivery.
  • Build strong relationships with clients, developing trusting partnerships through face-to-face and telephone interactions.
  • Monitor team performance, accuracy, and SLAs, taking proactive measures to ensure targets are met.
  • Provide expert advice and solutions to complex pensions queries.
  • Update pension administration databases and systems, maintaining data integrity.
  • Perform manual benefits calculations, ensuring accuracy and efficiency.
  • Identify training needs and assist in developing and mentoring colleagues.
  • Manage ad-hoc projects and exercises, demonstrating flexibility and expertise.
  • Support the assigned team leader, contributing to the success of the pensions administration team.
  • Drive innovation and improvement in quality, service delivery, and efficiencies in processes and procedures.
  • Stay up-to-date on technical and legislative developments within the pensions industry, providing expert advice and consultative services.

Your Profile:

Essential Criteria:

  • Prior experience in pensions administration, specifically with Defined Benefit (DB) schemes, including leavers, final salary, retirements, deaths, transfers in, and transfers out.
  • Familiarity with Public Sector pension schemes is highly desirable.
  • Understanding of current pensions legislation and framework.
  • Proficiency in Microsoft Office applications, especially Word, Excel, and Outlook.
  • Maths and English GCSE grade 4/C or equivalent.
  • A self-motivated and enthusiastic approach to work, prioritizing personal and technical continuous professional development.
  • Ability to drive projects and tasks forward within given timescales.


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