IT Support Specialist

16 hours ago


Middlesbrough, Middlesbrough, United Kingdom NRG. Full time
Job Title: 3rd Line IT Support Engineer

About NRG: At NRG, we're a dynamic team that thrives on innovation and collaboration. We're looking for a skilled 3rd Line IT Support Engineer to join our ranks and play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for our clients.

Estimated Salary: £55,000 - £65,000 per annum

About the Role:
The ideal candidate will have expertise in Microsoft technologies, networking, virtualization, and cloud solutions. As a 3rd Line IT Support Engineer, you'll provide expert-level support and resolution for escalated IT issues across a diverse client base.

Key Responsibilities:
  • Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
  • Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
  • Administer and optimize cloud environments, particularly Microsoft Azure.
  • Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
  • Perform regular system audits, updates, and maintenance tasks to ensure security and performance.

Requirements:
  • Proven experience in a 3rd Line IT Support role or similar senior technical position.
  • Microsoft Active Directory and Group Policy Management.
  • Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
  • Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).

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