IT Support Specialist
16 hours ago
About NRG: At NRG, we're a dynamic team that thrives on innovation and collaboration. We're looking for a skilled 3rd Line IT Support Engineer to join our ranks and play a pivotal role in maintaining, troubleshooting, and optimizing complex IT environments for our clients.
Estimated Salary: £55,000 - £65,000 per annum
About the Role:
The ideal candidate will have expertise in Microsoft technologies, networking, virtualization, and cloud solutions. As a 3rd Line IT Support Engineer, you'll provide expert-level support and resolution for escalated IT issues across a diverse client base.
Key Responsibilities:
- Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
- Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
- Administer and optimize cloud environments, particularly Microsoft Azure.
- Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
- Perform regular system audits, updates, and maintenance tasks to ensure security and performance.
Requirements:
- Proven experience in a 3rd Line IT Support role or similar senior technical position.
- Microsoft Active Directory and Group Policy Management.
- Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
- Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).
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