Network Operations Expert

23 hours ago


Middlesbrough, Middlesbrough, United Kingdom NRG. Full time
Working at NRG: We offer a dynamic and inclusive work environment that fosters collaboration and innovation. Our team is passionate about delivering exceptional results, and we're committed to helping our employees grow and develop their careers.

About the Role: We're seeking an experienced 3rd Line IT Support Engineer to join our team and take on a challenging role that requires strong technical expertise and problem-solving skills. In this position, you'll be responsible for providing expert-level support and resolution for escalated IT issues across a diverse client base.

Responsibilities:
  • Provide expert-level support and resolution for escalated IT issues, leveraging your knowledge of Microsoft technologies, networking, virtualization, and cloud solutions.
  • Manage and maintain Microsoft technologies, including Active Directory, Group Policies, and Microsoft 365.
  • Design, implement, and troubleshoot networking solutions, including VLANs, firewalls, VPNs, and switches.
  • Administer and optimize cloud environments, particularly Microsoft Azure.
  • Collaborate with 2nd Line Support to streamline issue escalation and resolution processes.
  • Perform regular system audits, updates, and maintenance tasks to ensure security and performance.

Requirements:
  • Proven experience in a 3rd Line IT Support role or similar senior technical position.
  • Microsoft Active Directory and Group Policy Management.
  • Networking protocols (TCP/IP, DNS, DHCP) and hardware configuration.
  • Relevant certifications such as Microsoft Certified: Azure Administrator, VMware VCP, or CCNA (preferred but not mandatory).


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