Technical Support Professional

4 days ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time
Job Description

We are seeking an experienced ICT Application Support Specialist to join our innovative ICT team. As a key member of the team, you will play a vital role in maintaining and supporting our IT applications, ensuring seamless functionality and efficiency.

Key Responsibilities:
  1. Automating Internal Processes: Utilize Office 365 and Microsoft Power Platform tools to automate internal processes, enhancing organisational efficiency.
  2. Supporting CRM Systems: Provide comprehensive support and maintenance for CRM systems, ensuring they operate efficiently and meet business needs.
  3. Resolving User Issues: Work with ICT helpdesk/service desk systems to resolve user issues and deliver high-quality support.
  4. Supporting Unified Communications: Support and maintain Unified Communications (Teams) and cloud-based telephony systems.
  5. Providing Server Support: Provide technical support for servers, networking, and mobile device management (iOS).
  6. Maintaining Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.
  7. Ensuring GDPR Compliance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes.
  8. Overseeing Data Migrations: Oversee and support data migrations from on-premises to cloud environments.
  9. Managing SharePoint Sites: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.
  10. Supporting Board Management Systems: Support and maintain board management systems to ensure seamless access and usage.
Requirements:
  1. Significant Experience: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.
  2. Technical Expertise: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.
  3. Effective Communication: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.
  4. Project Management Skills: Experience in managing projects and leading meetings with customers and suppliers.
What We Offer:
  1. Attractive Salary: £37,358 per annum, reflective of your experience and skills.
  2. Opportunities for Growth: Opportunities for continuous learning, training, and career growth.
  3. Flexible Working: Flexible working arrangements to support your work-life balance.
  4. Benefits Package: A range of benefits to support your wellbeing and personal development.


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