Technical Support Specialist
2 hours ago
**Job Title:** Technical Support Specialist
**About the Role:
We are seeking a highly motivated and experienced IT professional to join our team as a Technical Support Specialist. As a key member of our IT department, you will be responsible for providing technical support and maintenance services to our end-users across multiple sites.
**Key Responsibilities:
• Provide technical support and maintenance services to end-users
• Continuously monitor and maintain systems and networks
• Liaise with internal staff to log and resolve issues efficiently
• Respond to requests for support from internal users via telephone, email, and helpdesk
• Install and update software from our Inventory/Deploy application
• Patch end-user machines
• Perform general I.T repairs and maintenance
• Basic Telephone PBX adding users/updating handsets
• Basic networking for office moves or new users
• Using Microsoft Office tools to view and update documentation
• Occasional out-of-hours support or maintenance to meet business needs
**Requirements:
• 2 Years of Technical Experience
• Advanced knowledge of Microsoft Office products - Word, Excel, PowerPoint etc
• Knowledge of Microsoft 365 Tenant administration
• Fundamental knowledge of IT hardware and software troubleshooting
• Ability to quickly learn/adapt and solve problems
• Knowledge of networking, VLANs, basic configuration
• VMWare
• Server/Storage administration
• Firewall configuration
• Mitel Telephone Systems
• SQL
• RMM Software
**What We Offer:
• Competitive Salary: £30,000 - £40,000 per annum
• Various Pension Schemes
• Private Health Cover, with access to a Digital GP
• Death in Service Benefit
• 33 days holiday per annum, including bank holidays
• A supportive and collaborative work environment
• Excellent office facilities on a site with 24 hr security
• Secure onsite parking
• Opportunities for career development and progression within a global company
• Comprehensive training
• Employee assistance program and well-being initiatives
**If you are interested in this role, please submit your CV.
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