Customer Service and Technical Support Expert

7 hours ago


Middlesbrough, Middlesbrough, United Kingdom Causeway Technologies Full time

Causeway Technologies is a leading provider of construction software solutions, and we are seeking a Customer Service and Technical Support Expert to join our team.

About the Role

This is a fantastic opportunity to work with a forward-thinking company, providing technical support and resolving customer queries efficiently.

The successful candidate will be responsible for managing all incoming customer support queries, ensuring that all interactions are positive and professional.

As a Customer Service and Technical Support Expert, you will be the primary point of contact for customers, handling requests via the Incident Management and Service Requests process.

Key Responsibilities
  • Manage all incoming customer support queries via telephone, email, or remote access
  • Triage incoming customer queries and escalate complex issues to senior engineers
  • Ensure that all interactions with customers are consistently improved and delivered to a high professional standard
  • Maintain accurate records of customer interactions and technical issues
Requirements
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and attention to detail
  • 1+ years of experience in a technical support role
  • Familiarity with MS Office applications and Microsoft operating systems
What We Offer
  • Salary: £30,000 - £38,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Hybrid working arrangements, including remote work options


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