Exceptional Customer Service Expert

5 days ago


Middlesbrough, Middlesbrough, United Kingdom Lloyds Bank plc Full time

We are seeking an experienced Exceptional Customer Service Expert to join our team in Middlesbrough. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences.

About the Role:

Your primary responsibility will be to provide exceptional customer service, responding to queries and resolving issues via multiple channels.

Key Responsibilities:
  • Provide personalized support to customers via phone, email, and social media
  • Build strong relationships with customers to deliver a fantastic experience
Requirements:
  • You must have excellent communication and problem-solving skills
  • You should be able to work effectively in a team environment
  • You should be passionate about delivering exceptional customer experiences
Benefits:
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes, including free shares
  • Discounted shopping benefits
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Estimated Salary:

£28,000 - £33,000 per annum (dependent on experience)



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