Enterprise Software Support Expert
3 weeks ago
About the Role
We are seeking an exceptional Enterprise Software Support Expert to join our team, who can provide expert-level technical support for complex IT issues.
The ideal candidate will have a strong background in 2nd/3rd line support, excellent technical skills, and a passion for delivering outstanding customer service.
Main Responsibilities:- Provide in-depth technical support for enterprise software solutions, resolving critical issues related to desktops, servers, and networks.
- Develop and maintain technical documentation, ensuring accurate and up-to-date information for clients and colleagues.
- Liaise with clients to understand their needs, providing tailored solutions to meet their business objectives.
- Collaborate with the development team to identify and resolve technical issues, improving overall service quality.
- Expert-level knowledge of Microsoft 365/Azure, including Conditional Access, Azure AD Connect, and other advanced features.
- Extensive experience with Windows Server, including Active Directory, Group Policy, and other core components.
- Familiarity with ITIL v4 frameworks and processes.
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