Technical Support Analyst

3 weeks ago


London, Greater London, United Kingdom Allica Bank Full time
About Us

We're a leading fintech company, passionate about helping SMEs succeed. Our mission is to provide innovative solutions that meet their unique needs, while delivering exceptional customer experiences.

As a Technical Product Operations Analyst, you'll play a key role in driving our success, working closely with our operational teams and product function to deliver seamless service and high-quality results.

Key Responsibilities

This role requires a skilled professional with expertise in technical operations, data analysis, and problem-solving. You'll collaborate with our product teams to ensure successful product launches, troubleshoot technical issues, and resolve vendor-related problems in a timely manner.

  • Main Accountabilities:
  • Drive collaboration across product tribes and operational stakeholders to ensure successful product launches.
  • Work with product & operational teams to resolve technical customer support queries, identifying root causes and implementing changes to prevent reoccurrence.
  • Analyse application databases and logs to investigate production issues, providing recommendations for resolution.
  • Coordinate with vendors to resolve outages and application issues in a timely manner.
  • Monitor and analyse product performance metrics to identify areas for improvement.

Compensation: This position offers a salary range of £42,000 - £58,000 per annum, dependent on experience.

Benefits:

  • Flexible working arrangements
  • Opportunities for career growth and development
  • Access to training and education programs
  • Competitive pension plan
  • Private health insurance
  • Discretionary bonus scheme


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