Head of Customer Success and Growth

6 days ago

London, Greater London, United Kingdom TransferRoom Full time

About the Role:

We are seeking a seasoned Head of Customer Success to lead our teams in Eastern Europe and APAC, located in London. As a key member of our leadership team, you will be responsible for driving overall vision and strategy for post-sales experience, from adoption to renewal, of TransferRoom's B2B customer base in close partnership with our Sales and Marketing teams.

Key Responsibilities:

  • Drive overall vision and strategy for customer success, working closely with Sales and Marketing teams to deliver world-class customer experiences.
  • Be an inspirational manager, hiring and developing world-class talent, fostering a customer-first mindset and inclusive culture that inspires people to do their best work.
  • Generate revenue by delivering world-class customer success to all customers, ensuring they see value from our product and renew their contract, and upgrading customers to new packages.
  • Innovate on modern solutions, using data to guide customer engagement and serve customers at scale across their lifecycle.
  • Collaborate with internal teams, including Marketing, Finance, Analytics, Tech, RevOps, and Product, to develop a coordinated strategy to accomplish Customer Success priorities.
  • Build and nurture executive relationships with customers and prospects, deepening TransferRoom's partnerships with strategic customers.
  • Establish and maintain a culture of mutual accountability between the Customer Success team and customers, advocating for their needs and rallying resources to support them when needed.

Requirements:

  • Previous experience as Head of Customer Success in a fast-growing B2B SaaS business, with proven performance and specific revenue goal achievement. Minimum 4+ years of management experience for this role.
  • Commercially orientated with experience in a commercial role with revenue accountability.
  • Experienced in defining customer onboarding processes and implementing renewal processes.
  • Track record in delivering customer and business outcomes in an innovative way.
  • Managed global teams and a diverse customer base, specifically large numbers of customers with high deal velocity and shorter sales cycles (across markets and cultures).
  • Customer-centric at core, with a passion for understanding customers' organizations, business priorities, and sources of value.
  • Data-driven, with the ability to set the right performance indicators for the organization.
  • Operational rigor and systems thinking across the customer lifecycle.
  • Powerhouse leader who effortlessly draws in, inspires, nurtures, and holds onto top talent.
  • Mastered navigating tricky organizational mazes (both inside and out).
  • Strong analytical and goal-oriented mindset, backed by expert-level project management knowledge and skillset.
  • Passionate about football and understand intimately the buyer personas and structures of key customers (football clubs and agents).
  • Ability to work well under pressure, get in the details, and see the bigger picture, with effective work in ambiguity in an ever-changing fast-paced environment.
  • Second European language preferred.

  • Head of Growth

    1 month ago

    London, Greater London, United Kingdom Growth & Company Full time

    Job DescriptionWe're hiring a Head of Growth for a D2C women's fashion brand In this role, you'll be leading all things marketing from performance to CRM and driving their overall strategy to achieve 7x growth over the next 3 years.They are also highly connected in the D2C space, so an opportunity to learn from some of the bestYou'll be:Able to work with a...

  • Head of Customer Success and Growth

    1 week ago

    London, Greater London, United Kingdom Bitpace Full time

    Job OverviewBitpace is seeking a seasoned professional to lead our customer success efforts and drive growth. As the Head of Customer Success and Growth, you will be responsible for developing and executing strategies to increase customer satisfaction, retention, and growth.Key ResponsibilitiesLeadership & ManagementLead, mentor, and develop a...

  • Head of Customer Success and Growth

    6 days ago

    London, Greater London, United Kingdom TransferRoom Full time

    About the Role:TransferRoom is a leading B2B SaaS marketplace that empowers football clubs, agents, and players to succeed in the transfer market. We're seeking an experienced Head of Customer Success and Growth to lead our teams in Eastern Europe and APAC, located in London.Key Responsibilities:Drive overall vision and strategy for post-sales experience,...

  • Head of Customer Success and Growth

    6 days ago

    London, Greater London, United Kingdom TransferRoom Full time

    About the Role:TransferRoom is a leading B2B SaaS marketplace that empowers football clubs, agents, and players to succeed in the transfer market. We're seeking an experienced Head of Customer Success and Growth to lead our teams in Eastern Europe and APAC, located in London.Key Responsibilities:Drive overall vision and strategy for post-sales experience,...

  • Head of Customer Success and Growth

    7 days ago

    London, Greater London, United Kingdom TransferRoom Full time

    About the Role:We are seeking a seasoned Head of Customer Success and Growth to lead our teams in Eastern Europe and APAC, located in London. As a key member of our leadership team, you will be responsible for driving overall vision and strategy for post-sales experience, from adoption to renewal, of TransferRoom's B2B customer base in close partnership with...

  • Head of Customer Success and Growth

    2 days ago

    London, Greater London, United Kingdom zeroheight Full time

    About the RoleWe are seeking a highly experienced and skilled Customer Success and Growth Leader to join our team at zeroheight. As a key member of our leadership team, you will be responsible for leading our Customer Success team and driving growth through strategic planning and execution.Key ResponsibilitiesLead and manage a high-performing Customer...

  • Head of Customer Success and Growth

    2 days ago

    London, Greater London, United Kingdom zeroheight Full time

    About the RoleWe are seeking a highly experienced and skilled Customer Success and Growth Leader to join our team at zeroheight. As a key member of our leadership team, you will be responsible for leading our Customer Success team and driving growth through strategic planning and execution.Key ResponsibilitiesLead and manage a high-performing Customer...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for driving growth and retention for our clients, working closely with our CSM team to deliver exceptional customer...

  • Head of Customer Success and Growth

    7 days ago

    London, Greater London, United Kingdom zeroheight Full time

    About the RoleWe are seeking a highly experienced and skilled Customer Success and Growth Leader to join our team at zeroheight. As a key member of our leadership team, you will be responsible for leading our Customer Success team and driving growth through strategic planning and execution.Key ResponsibilitiesLead and manage a high-performing remote Customer...

  • Global Head of Customer Success and Growth

    2 days ago

    London, Greater London, United Kingdom BlueOptima group Full time

    Job SummaryWe are seeking a highly experienced and skilled Global Head of Customer Success and Growth to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer...

  • Global Head of Customer Success and Growth

    2 days ago

    London, Greater London, United Kingdom BlueOptima group Full time

    Job SummaryWe are seeking a highly experienced and skilled Global Head of Customer Success and Growth to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer...

  • Head of Marketing and Growth

    4 weeks ago

    London, Greater London, United Kingdom Growth & Company Full time

    We are seeking a Director of Growth Strategy for a direct-to-consumer women's apparel brand. In this pivotal role, you will oversee all marketing initiatives, from performance marketing to customer relationship management, and drive the overall strategy aimed at achieving significant growth targets over the next few years. This position offers a unique...

  • Head of Performance Marketing and Growth

    4 days ago

    London, Greater London, United Kingdom Growth & Company Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Performance Marketing and Growth to join our team at Growth & Company. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive performance marketing strategy that drives business growth and revenue.Key ResponsibilitiesDevelop and...

  • Head of Performance Marketing and Growth

    4 days ago

    London, Greater London, United Kingdom Growth & Company Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Performance Marketing and Growth to join our team at Growth & Company. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive performance marketing strategy that drives business growth and revenue.Key ResponsibilitiesDevelop and...

  • Chief Growth Officer

    4 weeks ago

    London, Greater London, United Kingdom Growth & Company Full time

    We are seeking a Head of Growth for a direct-to-consumer women's fashion label. In this pivotal role, you will oversee all marketing initiatives, from performance marketing to customer relationship management, and shape the overarching strategy aimed at achieving significant growth over the next few years. This position offers a unique opportunity to connect...

  • Vice President of Growth

    4 weeks ago

    London, Greater London, United Kingdom Growth & Company Full time

    We are seeking a Head of Growth for a direct-to-consumer women's fashion brand. In this pivotal role, you will oversee all marketing initiatives, from performance marketing to customer relationship management, and drive the overall strategy aimed at achieving substantial growth over the next few years. This position offers a unique opportunity to connect...

  • Customer Success Executive

    7 days ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...

  • Customer Success Executive

    6 days ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...