Customer Service Manager

5 days ago


Stockport, United Kingdom Freight Personnel Full time

Job Title: Customer Service Manager

Job Type: Full-time

Industry: Logistics and Transportation

Company: Freight Personnel

Location: Stockport

Job Description:

We are seeking an experienced Customer Service Manager to join our team at Freight Personnel. As a key member of our commercial department, you will be responsible for providing exceptional customer service to our clients in the pallet network and UK haulage market.

Key Responsibilities:

  • Customer Service: Answering calls and liaising with customers to resolve queries and issues related to bookings, delivery times, and missing/damaged goods.
  • Logistics Coordination: Working with the operations team to ensure smooth collections and deliveries, and communicating any issues to customers in a timely and professional manner.
  • Claims Management: Managing customer claims and paperwork, and ensuring accurate and timely resolution.
  • Database Management: Updating internal and pallet network databases with PODs, ETAs, invoice changes, and other relevant information.
  • Supplier Management: Calling and emailing suppliers to obtain quotes, negotiate prices, and arrange bookings for customers.
  • Reporting: Providing daily reports for key customers and ensuring accurate and timely data entry.
  • Portal Management: Working with accounts to set up new businesses on our internal system and the booking portal, and providing support to customers on portal usage.
  • Relationship Building: Developing strong relationships with customers and suppliers, and providing excellent customer service.
  • Ad Hoc Projects: Assisting the management team with ad hoc projects, including updating the CRM system with new potential customers.

Requirements:

  • Logistics Background: Ideally, you will have a logistics background, preferably from a UK haulage or pallet network, with a good understanding of the process.
  • Customer Service Experience: You must have B2B customer service experience, with a proven track record of providing exceptional customer service.
  • Computer Skills: You will need a good understanding of computer systems, attention to detail, and a professional manner.

What We Offer:

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply for this exciting opportunity.



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